Return, Refund & Cancellation Policy

This policy explains your options if something’s wrong with your order, or you need to cancel it, and exactly how long each process takes. It applies to all Zoopify orders delivered within Bengaluru.

1. Zoopify Warranty — 6 Months

Every Zoopify purchase comes with our own 6-month service warranty — separate from and in addition to any manufacturer warranty. We stand behind every phone we sell.

7-Day Return Window

Report a major functional issue within 7 days of delivery for a full return.

What we cover:

• The phone not working as described in the listing.
• Structural damage that was not caused after delivery.
• Any issue that makes the product unusable.

What we do not cover:

• Personal preference (e.g. “I don’t like the color”).
• Minor wear and tear — expected in a refurbished product.
• Damage caused after delivery.

To start a return, contact us via WhatsApp support with your order number and a description (and photos, where possible) of the issue, within 7 days of delivery.

2. Damaged-in-transit — separate from the 7-day return process

If your phone arrives visibly damaged (for example, dropped or cracked in transit), report it immediately at the door, or the same day, rather than going through the standard 7-day return process above. We’ll replace the unit or refund you outright — this is treated as a delivery issue, not a product-condition return, and isn’t subject to the same review as a standard return claim.

3. How returns are collected

Approved returns are picked up free of charge by our own delivery riders — the same fleet that delivers your order. There’s no courier cost or packaging requirement on your end; just have the phone (and box/accessories, if received) ready for pickup.

4. Order cancellation

You can request cancellation of an order at any point before it’s out for delivery, from your account or the order tracking page. What happens next depends on how far along the order is:

• Order placed, not yet paid in full (including token-only Cash on Delivery orders): cancels instantly, no approval needed.
• Order already fully paid, verified, or dispatched: your cancellation request is reviewed by our team before the order is cancelled.
• Order already out for delivery: cannot be cancelled at this stage — contact WhatsApp support instead.

5. The ₹250 Cash-on-Delivery token is non-refundable if the order is cancelled

Cash-on-Delivery orders require a mandatory ₹250 token, paid online at checkout, which is deducted from your final bill on delivery. If you cancel the order after this token has been charged, the ₹250 token is non-refundable.This token secures the unit for you while it’s held out of sale for other customers — it is not refunded on cancellation, regardless of who initiates the cancellation.

6. Refund timelines

Where a refund is due (an approved return, or a fully-paid order cancelled after admin approval), we process it to your original payment method within 5–7 business days. This covers our payment gateway’s own processing time plus the time your bank or card issuer takes to actually credit your account, which is outside our control.

Refunds are only issued for the online-paid portion of an order. The ₹250 Cash-on-Delivery token described in Section 5 is never refunded once charged and the order is cancelled.

7. What’s not covered by this policy

Our “Swap Your Phone” trade-in/exchange programme is a separate service, not a return — if you’re looking to exchange your current phone as part of a new purchase, contact WhatsApp support for details on that programme instead.

8. Contact

To request a return, refund, or cancellation, contact us with your order number:

Zoopify Ventures — hello@zoopify.in or via WhatsApp support.