Shipping Policy

1. Where we deliver

Zoopify currently delivers only within Bengaluru. Serviceability is checked precisely by pincode — enter your delivery pincode at checkout to confirm we deliver to your address. Coverage is expanding over time, so a pincode that isn’t serviceable today may become available later.

2. Delivery speed

Our headline service is delivery within 60–120 minutes of placing your order, within our serviceable Bengaluru pincodes, during our active delivery hours (shown at checkout — hours may vary and are set by our operations team). Orders placed outside active hours are delivered in the next available slot.

3. Delivery fee

Delivery fee depends on your specific pincode — some areas are delivered free, others carry a flat fee. The applicable fee for your address is always shown at checkout before you pay, based on the pincode you enter.

4. Cash on Delivery

If you choose Cash on Delivery, a mandatory ₹250 token is charged online at checkout to confirm your order; this amount is deducted from your final bill when the rider delivers your phone. Cash on Delivery is only available within our serviceable Bengaluru (fast-delivery) pincodes. See our Return, Refund & Cancellation Policy for how this token is treated if you cancel.

5. Delivery verification

To protect against fraud on high-value items, our delivery rider will ask to see a government-issued photo ID matching the name on the order before handing over your phone. We only verify this visually — no copy of your ID is taken or stored.

6. Packaging

Every phone is delivered securely packaged, along with any accessories/box included in the listing.

7. Rescheduling / missed delivery

If you’re unavailable at the scheduled delivery time, contact WhatsApp support with your order number to arrange a new delivery window.

8. Contact

Zoopify Ventures — hello@zoopify.in or via WhatsApp support.